Privacy Policy

1. Introduction

This Privacy Policy describes how the individual developer based in China who operates Advanced Virtual Web Camera through virtualwebcamera.com ("we", "us", or "our") handles information when you visit our website, download our software products, purchase a license, or communicate with our customer support.

We are dedicated to respecting and safeguarding your personal privacy. This policy explains our data practices; it does not replace any separate consent required by applicable law.

2. Data Collection and Usage

A. Desktop Software Application

When you install and run Advanced Virtual Web Camera on your computer:

• Zero Video Telemetry: We do not collect, view, monitor, or transmit any video streams, desktop frames, pictures, or webcam inputs passing through the virtual camera driver.
• License Activation Data: For software license registration and verification, the software uses a machine identifier (Hardware ID) to activate your license key. Device identifiers can be associated with a license or purchase record and should not be treated as necessarily anonymous. A hardware identifier is not a password granting access to your personal files.

B. Website Visitors

When you browse virtualwebcamera.com:

• Standard Server Logs: Like most websites, our web hosting servers may automatically log technical information such as your IP address, browser type, operating system, referring URL, and pages viewed for security, firewall defense, and diagnostic purposes. IP addresses and other online identifiers may be personal data, including when combined with other information.
• Cookies: Our website infrastructure and payment providers may use cookies or similar technologies for security, site operation, and checkout. PayPal describes its own cookie practices in its policies. You can manage cookies through your browser or the relevant provider's controls; blocking them may affect checkout or site access. We do not sell your browsing history.

C. Payments and Purchases

All commercial transactions on our website are handled by secure, certified third-party payment processors (such as PayPal).

• We do not collect, process, or store your credit card numbers, debit card numbers, or bank account details on our servers.
• When you complete a purchase, we receive basic order confirmation data from the payment processor (such as your name, billing email address, transaction ID, and purchased item) to deliver your software license key, administer subscriptions, provide support, handle refunds or disputes, and maintain transaction records.

D. Customer Support Communications

If you contact customer support via email ([email protected]), we will retain your email address and correspondence history to answer your technical questions, assist with license recovery, process refund requests, and keep a record of the request and its resolution.

3. How We Use Your Information

We use the limited information collected strictly for legitimate business purposes:

• To generate and deliver your software registration codes upon purchase.
• To provide customer service, license reactivation, and technical troubleshooting.
• To process legitimate refunds under our 30-day money-back guarantee.
• To protect our website and software against fraud, abuse, and security threats.
• To maintain compliance with applicable legal and financial obligations.

4. Information Sharing and Disclosure

We never sell, rent, trade, or monetize your personal information.

Information may be handled by the providers needed to operate the website, deliver license emails, process payments, and respond to support requests. Relevant recipients and purposes include:

• Payment Processors: PayPal processes payments and related fraud or dispute information under its own privacy policy.
• Hosting, Website Security, and Email Providers: These providers handle the technical or contact information needed to host and protect the website and deliver license or support emails.
• Legal Compliance: If required by law, subpoena, or valid governmental request, or to defend our legal rights and the safety of our users.

5. Data Security

We use HTTPS for the website and direct customers to PayPal for payment processing. Please do not send card numbers, bank credentials, or passwords by email. No transmission or storage method can be guaranteed completely secure.

Retention and Processing Locations

Purchase, license, and support records are kept for purposes such as license recovery, subscription administration, refunds, disputes, and applicable recordkeeping obligations. How long a record is needed depends on the license or subscription term, outstanding requests or disputes, and applicable legal requirements. You can request information about your records or ask for deletion at the contact address below; some records may need to be retained for these purposes.

The operator is based in China, and hosting, email, and payment providers may process information in other countries. PayPal's handling of payment information is also described in its own privacy policy.

6. Your Privacy Rights

Depending on your location and the law applicable to the processing, you may have rights regarding your personal data, including:

• Right to Access: You may request a copy of the personal information we hold about you (such as your purchase records).
• Right to Rectification: You may request correction of inaccurate or incomplete contact details.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your customer record, subject to mandatory accounting or legal recordkeeping rules.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please email us directly at [email protected]. We will respond promptly within the timeframe required by applicable regulations.

7. Children's Privacy

Our website and desktop products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal data without parental consent, we will take immediate steps to delete such information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect enhancements to our software, industry best practices, or changing legal standards. Any modifications will be posted on this page with an updated "Last Updated" timestamp. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact the individual operator using the support address below: